Editing rejected payments

If a payment you entered is rejected by an approver, you can edit and resubmit the payment.

Note: Payments rejected through the Spot Trade and Drawdown workflows cannot be edited in Corpay Cross-Border. Please reach out to our support team for assistance.

To review and edit rejected payments

  1. On Your Dashboard, under Action Items, click Rejected payment(s).

    Action Items showing Rejected Payments

    The Rejected Payments page displays a list of rejected payments. Rejected Fast Track Payments display Fast Track Payment in the SOURCE column.

    Rejected Payments
  2. Check the REASON column to see why the payment was rejected.
  3. Click the edit icon beside the rejected payment.
  4. Make the required changes and then click SAVE.
    If the updated payment requires approval, it is added to the approval queue.